Patient Bill of Rights


To ensure the finest care possible, as a Patient receiving Durable Medical Equipment (DME) and our Pharmacy services, you should understand your role, rights and responsibilities involved in your own plan of care.


Patient Rights

  • To select those who provide you with DME and Pharmacy services
  • To receive the appropriate or prescribed services in a professional manner without discrimination relative to your age, sex, race, religion, ethnic origin, sexual preference or physical or mental handicap
  • Be informed, both orally and in writing, in advance of the product being provided, of the charges, including payment expected from third parties and any changes for which the client/patient will be responsible
  • Be free from mistreatment, neglect, or verbal, mental, sexual, and physical abuse, including injuries of unknown source, and misappropriation of client/patient property.
  • Receive information about the products the organization will provide and specific limitations of those services
  • Receive appropriate product without discrimination in accordance with physician orders, if applicable
  • Be informed of any financial benefit when referred to an organization
  • Have one’s property and person treated with respect, consideration, and recognition of client/patient dignity and individuality
  • To assist in the development and preparation of your plan of care that is designed to satisfy, as best as possible, your current needs, including management of pain
  • To be provided with adequate information from which you can give your informed consent for commencement of services, the continuation of services, the transfer of services to another health care provider, or the termination of services
  • Voice grievances/complaints regarding treatment or care, lack of respect of property or recommend changes in policy, personnel, or service without restraint, interference, coercion, discrimination, or reprisal
  • Have grievances/complaints regarding products that are (or fail to be) furnished, or lack of respect of property investigated
  • To request and receive complete and up-to-date information relative to your condition, treatment, alternative treatments, risk of treatment or care plans
  • To receive treatment and services within the scope of your plan of care, promptly and professionally, while being fully informed as to our Pharmacy’s policies, procedures and charges
  • Confidentiality and privacy of all information contained in the client/patient record and of Protected Health Information
  • Be advised on organization’s policies and procedures regarding the disclosure of clinical records
  • Be fully informed on one’s responsibilities


Patient Responsibilities

  • To provide accurate and complete information regarding your past and present medical history
  • To agree to a schedule of services and report any cancellation of scheduled appointments and/or treatments
  • To participate in the development and updating of a plan of care
  • To communicate whether you clearly comprehend the course of treatment and plan of care
  • To comply with the plan of care and clinical instructions
  • To accept responsibility for your actions, if refusing treatment or not complying with, the prescribed treatment and services
  • To respect the rights of Pharmacy personnel
  • To notify your Physician and the Pharmacy with any potential side effects and/or complications

            Patient Bill of Rights and Responsibilities_1b.pdf

Last Updated: 10/25/2018