Privacy Promise

Privacy Promise

NPS Pharmacy is committed to protecting your personal information. Your privacy is, and has always been, very important to us. It affects all aspects of our business from how we communicate with you to how we handle your personal information.

The following policy is NPS Pharmacy’s commitment to your privacy.

This policy describes the principles NPS Pharmacy will use to protect the privacy of individual plan member’s personal information, no matter how the information is collected or stored. NPS Pharmacy protects the confidentiality of your information in accordance with the law and NPS Pharmacy’s own policies.

If you have any questions about our privacy commitment, you can contact Kevin Hartman directly by phone at 615-371-1210 ext 311 or by email at

Recognizing the sensitivity of personal information entrusted to us by our customers, NPS Pharmacy has developed this Policy in order to safeguard such information. The following outlines the basic principles for the privacy and protection of personal information.


1. Accountability
These measures must be applied to all activities related to personal information, namely, the collection, use, communication or disclosure, and correction of files containing personal information. NPS Pharmacy is accountable for all personal information in its control, including any personal information sent to third parties for processing. NPS Pharmacy has established policies and procedures to comply with its own Privacy Policy, and has designated one or more persons accountable for compliance.

2. Identifying Purposes
NPS Pharmacy will identify the purposes of collecting personal information before or at such time as it is collected. The knowledge and consent of the individual is required for the collection, use or disclosure of personal information, except where inappropriate to obtain consent.  NPS Pharmacy limits the amount and type of personal information it collects. NPS Pharmacy collects personal information using procedures that are fair and lawful.

3. Limits for Using, Disclosing, and Keeping Personal Information
NPS Pharmacy will use or disclose personal information only for the reasons it was collected, unless an individual gives consent to use or disclose it for another reason.  Under certain exceptional circumstances, NPS Pharmacy has a common law duty or right to disclose personal information without individual consent to protect NPS Pharmacy’s or the public interest.  NPS Pharmacy will keep personal information only as long as necessary for the identified purposes.

4. Keeping Personal Information Accurate
NPS Pharmacy will keep personal information in a manner that ensures it will be accurate, complete, current, and relevant as necessary for the identified purposes. NPS Pharmacy protects personal information with safeguards  appropriate to the sensitivity of the information. Security safeguards aim to protect against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

5. Openness
NPS Pharmacy is open about the policies and procedures it uses to manage personal information. Customers have access to information about these policies and procedures. The information will be made available in a manner that is easy to understand.  In certain situations, NPS Pharmacy may not be able to give customers access to all of their personal information. NPS Pharmacy  will explain the reasons for this lack of access when asked. Customers may challenge the accuracy and completeness of their personal information and ask that it be amended as appropriate.

6. Handling Complaints and Questions
NPS Pharmacy has policies and procedures to receive, investigate, and respond to complaints and questions. NPS Pharmacy is firmly committed to protecting the confidentiality of your personal and medical information. When you enroll in an NPS Pharmacy service, we ask for only the information required to meet your needs. Please understand that, when enrolling in a service, you are providing information on a voluntary basis.

We have developed the following practices and policies to safeguard your information.

Your Nonpersonal Information
When you visit NPS Pharmacy’s website, we may collect nonpersonal information from you, such as the Internet browser or computer operating system you are using. We use this information only to provide you with better service connections and improved websites. We will not sell or disclose nonpersonal information to other companies or organizations.

Your Personal Information
When you register for an NPS Pharmacy service or make service elections, you may voluntarily provide us with personal information, such as your name and e-mail address. When personal information is combined with health or medical status information, we refer to it as “health-related personal information.”

Unless otherwise stated at the time of collection, NPS Pharmacy will not sell or disclose your personal or health-related personal information to other companies or organizations.

NPS Pharmacy also reserves the right to use your personal or health-related personal information to generate aggregate data (summarized data that does not identify you) for the following purposes:

NPS Pharmacy is always seeking better ways to serve you. We may perform statistical analyses of the traffic patterns, site usage, and behaviors associated with our websites. We may use these analyses to generate aggregate data that we may sell or disclose to other companies or organizations. NPS Pharmacy analyzes utilization information in the aggregate to study outcomes, costs, and provider profiles and to suggest benefit designs for your employer or health plan. These studies generate aggregate data, which we may sell or disclose to other companies or organizations.

In certain circumstances, NPS Pharmacy may be legally compelled to release your personal or health-related personal information in response to a court order, subpoena, search warrant, law, or regulation. Under these circumstances, we will notify you unless doing so would violate the law or court order.

Sale or Transfer of Information in the Event of Merger, Sale, or Bankruptcy
NPS Pharmacy considers the information obtained through its websites to be significant assets of NPS Pharmacy.  As a result, in the event NPS Pharmacy is acquired, merges with another entity, becomes insolvent, and/or declares bankruptcy, the websites, and any information obtained through them, may be transferred or sold to another entity, in accordance with applicable law.

E-Mail Privacy
You can choose to receive e-mail from NPS Pharmacy on selected health topics and promotions. These e-mail messages include instructions for discontinuing their receipt. You can also use our websites to send an e-mail inquiry to NPS Pharmacy, which may result in a reply being sent to the e-mail address that you provide.

Inquiries sent through our websites are secure and use Secure Socket Layer (SSL) technology. SSL secretly encodes information sent over the Internet, helping to ensure that the information remains confidential.  NPS Pharmacy will do all that is reasonably possible to protect your information.

Responses sent from NPS Pharmacy customer service team to your e-mail provider may not be secure or may be intercepted by third parties. By using the e-mail service, you accept the risk of transmitting information from NPS Pharmacy to your personal e-mail address in an unsecure environment.

If you receive e-mail correspondence at an employer’s e-mail address, please note that, under law, the employer may be permitted to view the contents of any e-mail messages received at this address. If you are concerned about the confidentiality of your e-mail messages, you may wish to use a home e-mail address or open a free Google, Yahoo! or MSN e-mail account.

Usage by Children
NPS Pharmacy’s websites are neither intended nor designed to attract users who are minor children. Furthermore, NPS Pharmacy has no intention of collecting personal information from minor children. Where appropriate, we specifically instruct minor children not to submit such information without the consent of a parent or guardian.

When you view one of our websites, we may store information on your computer. This information will be in the form of a “cookie” or similar file and will be used to determine ways to improve our websites, advertisements, products or services. With most Internet browsers, you can erase cookies from your hard drive, block all cookies, or receive a warning before a cookie is stored. Please refer to your browser’s instructions or online help files to learn more about these functions.

Links to Other Sites
NPS Pharmacy’s websites may include links to other sites that are not related to, or are not the property of, NPS Pharmacy.  We are not responsible for the dependability or information security of these other sites, and the policies in our privacy promise pertain only to NPS Pharmacy’s  websites.

Security Measures
To ensure the security of your personal and health-related personal information, NPS Pharmacy’s websites support Web browsers that use 128-bit encryption. Although such browsers are not required to use NPS Pharmacy’s websites, we strongly recommend their usage when viewing or entering information.

In addition, NPS Pharmacy’s websites use a Secure Socket Layer (SSL) protocol. As an added security precaution, all personal and health-related personal information is kept on a physically separate server with firewalls that meet or exceed industry standards to prevent intruders from gaining access.

Changes in Our Privacy Promise
NPS Pharmacy uses your personal and health-related personal information only as described in the privacy promise when the information is collected from you. However, subject to the terms below, we reserve the right to change the terms of this privacy promise at any time. Changes to the privacy promise will be posted on this site.  Announcements of policy changes will include any applicable instructions for rejecting the additional use, disclosure, or sale of your information.

How to Send Us Your Comments
We welcome your comments. If you have general feedback regarding our privacy promise, please send an e-mail to

Frequently Asked Questions

What is nonpersonal information?
Nonpersonal information is information that cannot personally identify you or be used to contact you. Examples include type of Internet browser, type of computer operating system, and the domain name of the website and/or Internet service provider from which you linked to our site or advertisement.

What is personal information?
Personal information is information that could be used to identify or contact you. Examples include your name, address, telephone number, or e-mail address.

What is aggregate data?
Aggregate data is summary level data, such as the number of members of a specific gender, in a specific postal code, that have chosen a specific benefit plan. Aggregate data does not contain information that can be used to identify or contact you, such as your name, address, telephone number, or e-mail address.

What is an adult dependent?
An adult dependent is a dependent 18 or more years of age. Adult dependents have privacy rights through which they may choose not to share their prescription history information with other household members, including spouses, parents, or guardians.

What is a cookie?
A “cookie” is a unique identifier that a website transfers to your hard drive for record-keeping purposes.  NPS Pharmacy’s cookies are used to personalize your user experience and include only information that you or your health plan have already provided to NPS Pharmacy. Our cookies are deleted from your hard drive when you close your browser session.

What is a server?
A server is the computer or computer program that houses or distributes data.

What is a firewall?
A firewall is a set of related programs that protects the resources of a private network from users from other networks.

Last Updated: 10/25/2018